Frequently Asked Questions Frequently Asked Questions

Can I create pages that are visible only to my department members?
Yes. We offer you the ability to create Custom Pages within your site. You have the option of making these pages visible to all web visitors or visible only to logged in members. This can be useful for things such as meeting minutes, SOP's etc...


Can I have email with my site?
Yes. Each account comes with up to 50 email accounts that you can use for your domain. You have the option of creating either physical mailboxes or automatically redirect the email to a personal or offsite mailbox (i.e. youremailaddress@aol.com). Physical mailboxes are accessed via http://webmail.{your domain name}. If your domain name is siouxfallsfire.com, you will go to http://webmail.siouxfallsfire.com to send and receive email.


Do I have to know the HTML language to use my web site?
No. We provide an extensive set of tools that allows our clients to manage their web site without having to know the HTML programming language. If you are familiar with HTML, you will be able to use this to create more advanced features on your web site but it is not required that you know HTML. Editing your calls, articles, etc. is as easy as using a tool such as Microsoft Word ™


Do I have to sign a contract to use your service?
No. We bill you automatically based on your signup date and your selected billing frequency. We choose not to obligate our clients to a long-term contract. You are only obligated to your next billing period.


How do I transfer my domain name?
You will login to your domain registrar (the company that you pay your yearly domain registration). Most domain registrars have a way online for you to change you DNS nameservers. You would simply update the current nameservers with our nameservers. This transfer can take between 24 and 72 hours before the new information is propagated across the internet. We can assist with this transfer at no cost to you. If you need assistance in transferring your domain name, open a customer support ticket or use our contact page to let us know.


How long after I signup can I begin using my site?
In about 10 minutes. Once you signup for our service, you will receive an email containing all of the information you need to begin using your website. This is generally delivered within 10 minutes of completing the signup process. Once you receive this email, your site is ready for you to begin configuring and inputting / uploading your data.


What DNS Nameservers should my site use?
DNS Nameserver : ns.yourfirstdue.com
DNS Nameserver : ns2.yourfirstdue.com


What happens if I exceed my disk space usage?
Once you reach 95% of your allotted disk space, we send you an email informing you of this. If you exceed your disk space limit, we automatically upgrade your account and give you an additional 200MB of disk space for only $7.95 monthly. This ensures that you will always have the space available that your website demands.


What is your setup fee for getting my site started?
We are pleased to offer our service with NO setup fees.